0

Store Policies

Quality Policy:

At Bon Café, we recognize the value of continuous development in the work environment and organizational identity. We strive to provide a motivating and healthy work environment as one of our top priorities to ensure customer satisfaction and exceed their expectations by working towards the company’s objectives within its defined policies, while keeping in mind all local and international regulations.

Privacy Policy:

At Bon Café, any user can visit our website anonymously. In the case of registration, subscription, or purchase on our website, we apply a set of security standards, and all transactions are processed through a secure gateway service provider, which helps us provide better service for you. Additionally, all credit card information you provide is encrypted with the best security measures and is not stored on the website’s servers or in the database.

Return and Exchange Policy:

  • The order is considered canceled if payment is not made within 3 days from the date of the order.
  • The customer has the right to cancel the order and request a refund only before shipping. The refund will be processed within a maximum of 20 business days.

Shipping and Delivery Policy:

  1. Delivery within the Kingdom of Saudi Arabia takes 2–5 business days.
  2. Delivery to Gulf countries takes 5–10 business days.
  3. Bon Café is not responsible for any damage resulting from shipping.
  4. Any delay in shipment delivery due to the carrier is beyond the company’s responsibility.
  5. If the order is returned by the carrier due to the customer not responding, repeated postponement, or an incorrect address, the customer will bear the shipping cost.

Terms and Conditions of the Return and Exchange Policy:

  1. Coffee bags are not eligible for return.
  2. To benefit from the return and exchange services, the original invoice must be presented.
  3. Products can be returned or exchanged within seven (7) days from the purchase date if the item is in its original condition at the time of purchase, in its original packaging, and includes all accessories.
  4. Customers may return or exchange products through any of Bon Café’s sales channels, whether retail stores or online platforms, provided that the customer bears the shipping costs to the location specified by the service center.
  5. Customers are not entitled to return or exchange products purchased during promotional offers. In the event of a product or device issue that requires replacement, the product or device value will be the promotional price.
  6. The customer’s receipt of the shipment from the shipping company is considered acknowledgment that the shipment is intact, in good condition, and has not been opened prior to receipt.


Ghala Yahya 3 years ago
طلبت طلبيه وابغى اعرف متى توصل ؟
BON CAFÉ 3 years ago
فضلاً تزويدنا برقم الطلب ومايصير خاطرك الا طيب